Reading Room: In-House User Documents Series


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Feel free to distribute any of the articles in this "Articles Library."  The only condition is that you do not modify, delete or add to any of the material in the article.  You must copy, send or publish the article in its entirety, including the Resources section of the article. 

Click on the article's title to read the article.

How Small Companies Can Create Great User Documents (2007-02-15)

Your product needs User Documentation (manuals, instructions, etc), but your small company (20 to 100 employees) has no in-house staff to create that documentation.  This article describes how to select and enable your "non-writer" employees to create Great User Documentation.  

Benefits of Creating User Documents In-House (2007-05-09)

For small companies, creating their product's User Documentation in-house, provides benefits to the company, to (idle) staff, and to the product.  This article describes the benefits and some downsides of producing User Documents in-house.

How Poor In-House Documents Cost You Twice & What to Do About It (2007-07-31)

Many organizations produce in-house tools or modify commercially-available tools for their own use.   These tools should get documented so they are of use to others in the organization.

If this documentation is not created or is poorly written, it costs you twice:

Psychological costs also affect both the external and the in-house User.